COOKIES POLICY
Cookies Policy
Our Use of Cookies
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The first party Cookies may be placed on your computer or device.
Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
Our Site use(s) the following Cookies:
__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.
This cookie is set when you give visitors the choice to opt out of cookies.
It contains the string "yes" or "no".
It expires in 13 months.
__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot.
It contains the string "yes".
It expires in 13 months.
__hs_initial_opt_in
This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
It contains the string "yes" or "no".
It expires in seven days.
__hs_cookie_cat_pref
This cookie is used to record the categories a visitor consented to.
It contains data on the consented categories.
It expires in 13 months.
hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
It expires at the end of the session.
<id>_key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
The cookie name is unique for each password-protected page.
It contains an encrypted version of the password so future visits to the page will not require the password again.
It expires in 14 days.
hs-messages-is-open
This cookie is used to determine and save whether the chat widget is open for future visits.
It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.
If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.
It contains a boolean value of True if present.
It expires in 30 minutes.
hs-messages-hide-welcome-message
This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.
It contains a boolean value of True or False.
It expires in one day.
__hsmem
This cookie is set when visitors log in to a HubSpot-hosted site.
It contains encrypted data that identifies the membership user when they are currently logged in.
It expires in one year.
hs-membership-csrf
This cookie is used to ensure that content membership logins cannot be forged.
It contains a random string of letters and numbers used to verify that a membership login is authentic.
It expires at the end of the session.
hs_langswitcher_choice
This cookie is used to save the visitor’s selected language choice when viewing pages in multiple languages.
It gets set when an end user selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future, if they are available.
It contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be "EN-US:hubspot.com".
It expires in two years.
__cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies.
__cf_bm
This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. Learn more about Cloudflare cookies.
Analytics cookies
These are non-essential cookies controlled by the cookie banner. If you're a visitor to a site supported by HubSpot, you can opt out of these cookies by not giving consent.
__hstc
The main cookie for tracking visitors.
It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
It expires in 13 months.
hubspotutk
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
It contains an opaque GUID to represent the current visitor.
It expires in 13 months.
__hssc
This cookie keeps track of sessions.
This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
It expires in 30 minutes.
__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
It contains the value "1" when present.
It expires at the end of the session.
If you are logged in to HubSpot, HubSpot will set additional authentication cookies. Learn more about cookies set in the HubSpot product. You can also see whether a contact accepted these cookies in their timeline.
Functionality cookies
Chatflow cookie
This is the cookie used for the chatflows tool. If you're a visitor, this allows you to chat with a representative on the site.
messagesUtk
This cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser.
If you chat with a visitor who later returns to your site in the same cookied browser, the chatflows tool will load their conversation history. The cookie is controlled by the Consent to collect chat cookies setting in your chatflow.
If this setting is disabled, the cookie is controlled by the Consent to process setting in your chatflow.
HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted.
This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.example.com will not apply to the visitor when they visit www.example.com, and vice versa.
It contains an opaque GUID to represent the current chat user.
It expires in 13 months.
Chatflow cookie consent text
With the Consent to collect chat cookies setting enabled, HubSpot will prompt visitors for consent to drop a cookie in their browser before the start a chat or when they attempt to the leave the page during a chat conversation. This cookie is used to interact with website visitors and provide a visitor's chat history.
If you choose to display the banner before the visitor starts a chat and the visitor does not give consent, they will not be able to start the chat.
If you choose to display the banner upon exit intent, however, the visitor can start the chat, but if they don't consent to cookies before navigating away from the page, the chat widget will reset and the conversation will end.
With this setting disabled, a visitor can start a chat and give consent to process their information via the Consent to process setting.
Visitors can also accept or decline cookies on the HubSpot cookie banner if it is enabled on your pages.
If a visitor accepts the cookie when they start a chat, but then clicks Decline on the HubSpot cookie banner, the cookie will be removed.
If a visitor clicks Decline on the HubSpot cookie banner before starting a chat, HubSpot will not drop a cookie or prompt them to consent to cookies in the chat widget.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.